GENERAL INFORMATION

  1. Why should I take a defensive driving class?
  2. I'm not sure if I am eligible for traffic school. How do I find out?
  3. How long will it take me to complete this course?
  4. Is there a time limit to complete this course?
  5. How do you select the questions that I will be asked on a quiz?
  6. How long is the final exam?
  7. What will happen if I fail the final exam?
  8. What should I do if I think I have spotted an error in the material?
  9. Are the statistics you quote outdated?

TROUBLESHOOTING

  1. I can't view a video or animation in my course. What do I do?
  2. How to clear your cache?
  3. Is your website secure?
  4. The pages on your site are not loading. What should I do?
  5. Do I need any special software to take this course?
  6. Do I need to save my work?
  7. I forgot my password. How can I find out what it is?
  8. The timer on the top right-hand corner of my course has stopped. What do I do?
  9. The video I'm watching has stopped moving. What do I do?

CERTIFICATE DELIVERY

  1. What certificate delivery options do I have?
  2. How long does it take for my certificate to be delivered?
  3. My certificate is due today. Can I still take your course?
  4. Do you send my certificate directly to the court?
  5. I need another copy of my certificate. How can I get one?

COURSE PAYMENT

  1. How do I make my payment?
  2. What credit cards do you accept? Can I use my debit card?
  3. What if I do not want to enter my credit card number online?

POLICIES AND PROCEDURES

  1. Why am I being asked to complete an affidavit?
  2. What is the course completion policy?
  3. What is the course cancellation/refund policy?
  4. What is the testing and grading policy?
  5. What is the operation and conduct policy?

1. Why should I take a defensive driving class?

The benefits of taking a defensive driving class vary with each state, but often include a reduction of points on your driver license following a ticket and the assurance that insurance rates will not increase. In some states, taking a defensive driving course can mean a reduction of up to 10% in your insurance rates for a period of three to five years.

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2. I'm not sure if I'm eligible to take this course. How do I find out?

States have different regulatory agencies that approve the course. These regulatory agencies have different rules on how often you can take driving education courses and the purpose of the courses can vary from state to state or court to court (insurance reduction, point reduction, etc.). When you register for this course, this site will tell you whether the course is approved in your state or court. However, you should ALWAYS verify with your state or court before completing a driving safety course. Just be sure to take care of it BEFORE your assigned court date or due date.

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3. How long will it take me to complete this course?

Though course lengths vary from state to state, typical courses are usually 4-6 hours in length. You can start and stop the course as much as you would like to.

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4. Is there a time limit to complete this course?

You must complete the course within 180 days of registration. Any student who has not successfully completed the course within 180 days will be terminated without notice and will not be eligible for a refund. NEW YORK DRIVERS PLEASE NOTE: NY state DMV requires you complete your course within 30 days of registration. Therefore, no refunds may be given to New York drivers 30 days after they've registered for our course.

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5. How do you select the questions that I will be asked on a quiz?

Quiz questions are pulled randomly from a pool of questions developed for your specific course. Two people may get different questions because they are randomly selected. It's the luck of the draw!

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6. How long is the final exam?

Not every course even has a final exam, but the length of the final exam may vary and is determined by the state and county that issued your violation. The typical final is around 20 questions, but could be longer depending on your state's requirements.

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7. What will happen if I fail the final exam?

Depending on your state or court's regulations, you may have the opportunity to retake the final exam if you fail. The regulatory agency in your state mandates how many attempts you will have to take the final exam.

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8. What should I do if I think I have spotted an error in the material?

Please feel free to e-mail your comments to our support staff for review and verification at any time throughout the course. We appreciate your input!

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9. Are the statistics you quote outdated?

The National Highway Traffic Safety Administration (NHTSA) and the Insurance Institute for Highway Safety (IIHS) generally release traffic statistics 1-2 years after they are collected. We update the course material regularly to reflect the latest available statistics, which are not always from the year immediately prior.

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11. I can't view a video or animation in my course. What do I do?

To verify your computer has a flash viewer, click here. Visit the Adobe Flash download page here

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12. How to clear your cache?

In order to speed up web browsing, web browsers are designed to download web pages and store them locally on your computer's hard drive in an area called "cache". The cache contains a kind of travel record of the items you have seen, heard, or downloaded from the Web, including images, sounds, Web pages, even cookies. Typically these items are stored in the Temporary Internet Files folder. When you visit the same page for a second time, the browser speeds up display time by loading the page locally from cache instead of downloading everything again. This sometimes results in less than current versions of web pages being displayed. When the cache fills up, performance can slow down and your hard drive may run out of space. You should periodically clear the cache to allow your browser to function more efficiently. If you believe that you have a less than current version of a page, please see the following steps listed below to clear the cache in your browser.

Microsoft Internet Explorer 9.0
1.Open Internet Explorer.
2.Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
3.Click Internet Options and choose the General tab.
4.Click the Delete... button under the "Browsing History" section.
5.Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
6.Make sure you check all options below "Preserve Favorites Website Data".
7.Click the Delete button.
- Deleting files could take awhile if you have a lot of files and history.
8.Click OK to close window.
NOTE: not all courses are compatible with Internet Explorer 9.0. You can confirm if your course is compatible by clicking on the compatible icon in the upper right hand corner of your browser.

Microsoft Internet Explorer 8.0
1.Open Internet Explorer.
2.Click Tools in the left menu bar (if opened) or click on Tools in the lower right menu bar.
3.Click Internet Options and choose the General tab.
4.Click the Delete... button under the "Browsing History" section.
5.Make sure you uncheck "Preserve Favorites Website Data" at the top of this window.
6.Make sure you check all options below "Preserve Favorites Website Data".
7.Click the Delete button.
- Deleting files could take awhile if you have a lot of files and history.
8.Click OK to close window.

Microsoft Internet Explorer 7.0
1.Open Internet Explorer.
2.Click Tools in the upper toolbar or click on the Tools icon.
3.Click Internet Options to open Internet Properties.
4.Click the General tab
5.Click Delete under "Browsing History".
6.Click Delete Files under "Temporary Internet Files".
7.Click Yes on the Delete Files dialog box.
8.Click Close and then OK.

Microsoft Internet Explorer 4.0-6.0
1.Open Internet Explorer.
2.Click Tools in the upper toolbar.
3.Click Internet Options to open Internet Properties.
4.Click the General tab
5.Click Delete Files under "Temporary Internet Files".
6.Check Delete all offline content.
7.Click OK on the Delete Files dialog box.
8.Click Apply and then OK.

Mozilla Firefox 3.5-3.6
1.Click Tools in the upper toolbar and select Clear Recent History.
2.Select the Time Range to clear (drop-down menu).
- Select Everything to clear all cache.
3.Click Details to choose what history elements to clear.
- e.g. cache and cookies
4.Click the Clear Now button.
5.Exit and re-launch the browser.

Mozilla Firefox 2.0-3.0
1.Click Tools in the upper toolbar and select Clear Private Data.
2.Check Cache and cookies.
- Note, you can select other data you would like to clear as well
3.Click the Clear Private Date Now button.
4.Exit and re-launch the browser.

Safari 4.0 & Up
1.Open Safari.
2.Click Tools in the left menu bar (if opened) or click on the Gear icon in the right toolbar.
3.Select Reset Safari from the drop-down.
4.Choose what history and other elements to clear.
5.Click the Reset button.
6.Exit and re-launch the browser.

Google Chrome
1.Open Chrome
2.Click the Wrench Icon (Tools menu)
3.Select Options
4.select Under the Hood on the left, click Clear browsing data... in the "Privacy" section.
5.Select the items you want to clear (e.g., Clear browsing history, Clear download history, Empty the cache, Delete cookies and other site data).
You can choose the period of time for which you want to clear cached information from the Clear data from this period drop-down menu. To clear your entire cache, select Everything.
6.Click Clear browsing data.
7.Close tab.
8.Exit and re-launch the browser.

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13. Is your website secure?

Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering--that is, for automatically determining whether the data has been altered in transit.

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14. The pages on your site are not loading. What should I do?

If the pages for our site are not loading completely, you may want to disconnect your internet connection and log back in. This type of problem is typically caused by your Internet Service Provider or ISP and web traffic. If you continue to experience problems, we recommend disconnecting and returning at a later time to complete the course when internet traffic is not as heavy. If you are still having problems, you may call customer support at 1-888-750-6400.

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15. Do I need any special software to take this course?

You do not need any special software to use our course. All you need is a web browser and a connection to the internet. We support Internet Explorer 4.0 and higher, Netscape Navigator 6.0, AOL 4.0 and higher and most other browsers. There is no software to download and nothing saved to your hard drive. Some courses use the Macromedia/Adobe Flash plug-in. This product is free and can be downloaded and installed at registration.

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16. Do I need to save my work?

Your registration and payment information are automatically saved. You must finish each chapter quiz completely in order to receive credit for that chapter. Simply log in using your driver's license and password and we automatically keep track of the course work completed, so the next time you log in, you can pick up where you left off.

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17. I forgot my password. How can I find out what it is?

There is a link on the student log-in page to have us send you your password information. We will email your password to the email address associated with your account.

If you do not have access to email, or did not provide an email address at registration, please contact our Customer Service at 1-888-750-6400.

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18.The timer on the top right-hand corner of my course has stopped. What do I do?

If your timer has stalled while taking your course, you can clear your cache on your internet browser. This should prompt the timer to keep moving.

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19.The video I'm watching has stopped moving. What do I do?

If the video you're watching has frozen, you can clear your cache on your internet browser. This should allow the video to play properly.

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20. What certificate delivery options do I have?

We offer various delivery options. Your course tuition includes regular mailing of your certificate. For your convenience, we also offer premium delivery services such as next business day delivery, 2-day and 3-day delivery for an additional cost. If you live in a rural area, delivery delays may occur.

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21. How long does it take for my certificate to be delivered?

Our certificates are processed Monday-Friday at 2 PM CST. Users completing after 2 PM CST will be processed the following business day. We ask you to allow 3-5 business days for delivery. Premium delivery services are available for an additional fee.

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22. My certificate is due today. Can I still take your course?

Time allowed for completion of courses and deadlines for submitting certificates of completion vary from court to court. We urge you to contact your court for this information to avoid taking this course and not receiving credit from the court.

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23. Do you send my certificate directly to the court?

Each state or court has specific requirements for the processing of certificates. In Texas, we are required to send the certificate directly to the student and not permitted to submit directly to the court. In other states, you may have the option of having the certificate sent directly to the court on your behalf. However, this can only be done using one of our premium delivery services. We will not send a certificate to the court using regular mail as we have no way of verifying that the court actually received your certificate. Please call a customer support representative at 1-888-750-6400 if you have questions.

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24. I need another copy of my certificate. How can I get one?

If you have lost your certificate or it contains incorrect information, you may contact a customer support representative at 1-888-750-6400 to request a certificate reprint.

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25. How do I make my payment?

You may make your payment online by using a credit card, bank debit card with a Visa/MasterCard logo, or a personal check through our secure server. If you are uncomfortable submitting your payment online, you can contact our customer support representatives at 1-888-750-6400 to make your payment over the phone. You may also submit your payment by mailing in a personal check or money order to our corporate office. Please make check payable to 1SafeDriver.com and mail to:

1SafeDriver.com
PO Box 1040
Clarcona, FL 32710

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26. What credit cards do you accept? Can I use my debit card?

You may submit payment using a credit card, bank debit card with a Visa or MasterCard logo, or a personal check through our secure server. We accept Visa, MasterCard and American Express. You may also submit your payment information over the phone with a customer support representative. To pay over the phone, please contact us at 1-888-750-6400.

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27. What if I do not want to enter my credit card number online?

You may submit payment by mailing a check or money order to our corporate office. Please make your check or money order payable to 1SafeDriver.com and send to:

1SafeDriver.com
PO Box 1040
Clarcona, FL 32710

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28. Why am I being asked to complete an affidavit?

Some state laws require us to verify your identity in order to complete our program. If your identification cannot be successfully verified during our registration process, you will need to submit a notarized affidavit to us in order to satisfy the requirement for ID validationin order to receive a certificate of completion. Many students find notary and fax services at their local bank.

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29. What is the course completion policy?

You must complete all phases of the approved curriculum in order to receive a certificate of completion. Any time missed must be made up. The school is prohibited from issuing a certificate of completion if the student has not met all the requirements for course completion and a student shall not accept a certificate under such circumstances.

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30. What is the course cancellation/refund policy?

A full refund less $8 for processing will be made to any student who cancels the enrollment contract within 30 days of registering for the course and prior to attempting the final examination. The COURSE PROVIDER will terminate, without notice, the enrollment of any student who has not successfully completed the course within 180 days. All registration fees paid are due and refundable when the course of instruction is discontinued by the COURSE PROVIDER, preventing a student from completing the course, or the enrollment of the student was procured as a result of any misrepresentation in advertising, promotional materials of the COURSE PROVIDER, or representation made by the owner or employee of the COURSE PROVIDER. All refunds will be issued within 30 days following receipt of a permissible request for cancellation.

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31. What is the testing and grading policy?

Each chapter contains a quiz or quizzes that review important content from that chapter. The number of quizzes and quiz questions varies depending on your course. The quizzes do not affect your final exam score (if one is required) but will provide you with an excellent opportunity to master the course material. You also may be required to take and pass a final exam upon completion of the course.

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32. What is the operation and conduct policy?

No credit or completion will be given if the course is completed by anyone other than you or if you are assisted by an outside party. When you enroll in the course you are stating under penalty of perjury that you, and not another person, studied the material in its entirety and completed that chapter quizzes and the final exam. By registering for the course, you understand that is may be a felony to make false statements or to falsify documents submitted by the court.

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